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Frequently Asked Questions

Why can’t veterinarians advise, diagnose and/or prescribe over the phone and save me a whole lot of time and money?

Not only is it unethical and illegal to prescribe for an animal that hasn’t been physically examined by a veterinarian, it is also impossible to come up with an accurate diagnosis and rational plan of treatment.
A veterinarian can’t make a diagnosis based on symptoms only as observed by the owner. The outward signs may be an indication of any number of internal causes with a wide variety of clinical treatments. A complete physical exam and other diagnostic tests are required to determine the cause of the symptoms to determine the best course of action.

If my veterinarian doesn’t clear up my pet’s problem, can I get a refund?
Fees cover what is done for the animal including an examination, administration of tests, diagnosis, treatment and medications. Same problem can be long term or involve multiple and/ or changing causes. Treatment may be ongoing. To effect a cure is not always possible. You are paying for an honest attempt to diagnose and treat a problem. There is no implied guarantee.

Why is veterinary care for my pet so expensive? Sometimes I believe I am spending more on my pet’s health care than on my own!

Relatively speaking, veterinary care is a great value! The cost of veterinary care has risen very little over the last 20 to 30 years, especially when compared to the cost of human health care or almost any other services. Veterinary fees are a reflection of the costs of maintaining suitable facilities, equipment and support personnel to provide the level of care that is expected in animal medicine today. Annual veterinary care is a cost that should be factored when deciding to own a pet.

Isn’t the cost of veterinary medicine out of sight and unreasonable? I mean, we’re “just” talking about animal care.I thought my vet really cared and would go the extra mile for me.

The pet owner ultimately determines the extent of care given to their pet. Every pet owner has different ideas as to what is acceptable pet care. Veterinarians can only make their clients aware of the medical options that are available. Then, they guide owners in their choices regarding the most important health care options for their pets. The final decision and choices rest with the owner. Veterinarians are willing and do go the extra mile for pet owners, but owners should be prepared for the associated expenses and understand that the veterinarian should be compensated for his/her professional services and related expenses.